Privacy Policy

The Smartvisit Group (MiSign Solutions Pte Ltd and Smartvisit Pty Ltd trading as MiSign Solutions) understand that privacy is important to you.

We are subject to the requirements of the National Privacy Principles (NPPs) which are contained in the Privacy Act 1988 (Privacy Act) and which govern how private sector organisations handle personal information. Personal information is basically information that can identify you. Our Privacy Policy applies to all the entities in the Smartvisit Pty Ltd Group, collectively described as Smartvisit.

Our Privacy Policy is divided into the following sections:

  1. What personal information does Smartvisit collect?
  2. How is personal information used?
  3. Will personal information be given to anyone else?
  4. Access and Correction
  5. Is personal information stored safely?
  6. Online Privacy
  7. Contacting Smartvisit
  8. Changes to this Privacy Policy


1.  What personal information does Smartvisit collect?

We may collect the following type of information:

(i)  Personal information collected from customers includes name, address, contact details, credit card details;
(ii) Personal information collected from business contacts includes name, business position, and business telephone and fax numbers and email addresses;
(iii) Personal information collected from our employees and contractors includes all information required for the employment or contractual relationship;

Generally, all personal information is collected directly from you, or with your consent, and our policy is to collect only personal information that we need for a particular purpose. We do not collect personal information that we do not need.

Smartvisit collects personal information in order to provide our customers with our products or services, and in order to manage our relationship with our customers and with the people we do business with.

In relation to our customers, Smartvisit may also request information about you in order to help you decide which of our products or services would best suit your requirements.

We will not collect sensitive information about you (such as details of your race, political beliefs, religion or health) without your consent.


2. How is personal information used?

The personal information collected from you by Smartvisit is used:

(i)  to provide our customers with our products or services and to notify our customers about existing or new Smartvisit products or services or promotions from time to time; and

(ii) to notify our customers about existing or new products or services or promotions from time to time offered by one of Smartvisit business partners

If at any time you no longer wish to be notified about products or services or promotions offered by Smartvisit or Smartvisit business partners, please let us know by contacting Privacy Officer (contact details are set out at 7 below).


3. Will Personal Information be given to anyone else?

(a) Outsourcing

Personal information collected by Smartvisit may be disclosed to third parties to whom Smartvisit contracts out specialised functions (including mailing houses and printing companies). If Smartvisit does disclose personal information to third party contractors under outsourcing or contracting arrangements, Smartvisit takes steps to ensure that those contractors:

(i) comply with Privacy Policy of Smartvisit when they handle your personal information, and

(ii) are authorised only to use personal information in order to provide the services or to perform the functions required by Smartvisit.

(b) Disclosures required by law.

For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors or in accordance with other laws.

(c) Other Disclosures

Personal information collected by Smartvisit may be disclosed to its related bodies corporate for the purpose of enabling those related bodies corporate to support the overall operations of the group.

Smartvisit does not sell, rent or trade personal information to or with third parties.


4. Access and Correction

Under the Privacy Act, you have a right to seek access to information which Smartvisit holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to exercise your right under the Privacy Act to seek access to the personal information that Smartvisit holds about you, we ask that you contact Privacy Officer of Smartvisit (details at point 7 below), who will explain how Smartvisit will handle your access request.

We will assume (unless you tell us otherwise) that your request for access relates to our current records about you. These current records include personal information about you which is included in our databases and in paper files, and which may be used by Smartvisit on a day-to-day basis.

To provide you with access to this personal information, Smartvisit would ordinarily provide you with a print-out of the relevant personal information from our databases, or with photocopies of records which are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one printout of this information only. Ordinarily, Smartvisit will not charge you for the cost of providing this type of access to these records.

For legal and administrative reasons, Smartvisit may also store records containing personal information in its archives. You may seek access to the records held by Smartvisit which are not current records, but if you do so, we may charge you for the cost of providing access.  If you are of the view that personal information about you is not accurate, complete or up to date, please provide Privacy Officer of Smartvisit with your request for correction (contact details are set out at 7 below). The policy of Smartvisit is to consider any requests for correction in a timely way.


5. Is personal information stored safely?

Smartvisit takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and comply with our security standards, and if personal information is held on paper files, it is stored in locked compactuses. Smartvisit only permits your details to be accessed by authorised personnel.


6. Online Privacy

This privacy statement outlines approach of Smartvisit to all personal information we handle, whether collected online or offline. However, particular issues that arise in the online environment are noted below.

Sometimes we may generate statistics about how many people visit our site and what they look at. This enables us to keep our site relevant and useful. Generally the information we collect and use about website usage will not identify you, only the computer you are using. Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to either refuse cookies or prompt you before accepting them.

Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than please understand that we are not responsible for the privacy practices of that site. You may wish to review the privacy policies of each site you visit.


7. Contacting Smartvisit

If you have any questions or comments about this privacy policy, or if you wish to complain about how we have handled personal information about you, please contact Privacy Officer of Smartvisit:

(i) by telephone; or

Singapore +65 6225 7035; or
International +61 2 9078 2709; or
Australia 02 9078 2709

(ii) by facsimile; or
Intl +61 2 9906 471; or
Australia 02 9906 4711

(iii) by email; or

(iv) by letter;

MiSign Solutions Pte Ltd
101 Cecil Street #16-07 Tong Eng Building Singapore 069533; or

MiSign Solutions
P.O. Box 1605, Crows Nest, NSW, 1585 Australia


8. Changes to this Privacy Policy

This privacy policy may change from time to time. This policy was last updated on 1 January 2013.